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Terms of Service
Welcome to Gemior (“we,” “us,” or “our”). By accessing or purchasing from our website, social media pages, or any other sales channel operated by Gemior, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our services.
1. General
These Terms of Service govern your use of Gemior’s website and all related services. By visiting or purchasing from Gemior, you acknowledge that you have read, understood, and agreed to these terms.
We reserve the right to modify or update these Terms at any time without prior notice. Continued use of our services after such changes constitutes acceptance of the new terms.
2. Product Information & Availability
• All Gemior pieces are handcrafted; slight variations in design, colour, or stone texture may occur.
• We strive to ensure accurate product descriptions and imagery but do not warrant that all content is error-free.
• Product availability is subject to change without notice. We reserve the right to discontinue any item at any time.
3. Pricing & Payment
• All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes, unless stated otherwise.
• We accept secure online payments via authorised payment gateways.
• In case of pricing errors or technical glitches, we reserve the right to cancel or modify orders.
4. Order Acceptance & Cancellation
• Your order constitutes an offer to purchase. Acceptance occurs only when we dispatch the item.
• We may cancel orders at our discretion for reasons including, but not limited to, unavailability of stock, payment issues, or suspected fraudulent activity.
• Customers may request cancellations within 12 hours of placing an order, provided it has not been shipped.
5. Shipping & Delivery
All deliveries are handled in accordance with our Shipping Policy, which outlines timelines, costs, and international shipping details.
6. Returns & Exchanges
Our Return & Exchange Policy governs all requests for product returns, exchanges, and refunds. Please review it carefully before placing an order.
7. Intellectual Property
All content on the Gemior website — including images, text, designs, trademarks, and logos — is the exclusive property of Gemior. Any unauthorised reproduction, distribution, or commercial use is strictly prohibited and may result in legal action.
8. Privacy
Your personal information is handled with utmost confidentiality in accordance with our Privacy Policy. We use your details only to process orders, improve your experience, and communicate relevant updates.
9. Limitation of Liability
• Gemior shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
• In no event shall our total liability exceed the value of the product purchased.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Gurgaon, Haryana.